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Scatter Diagram
A graphical method used to display the relationship between two variables, typically to identify any correlation between them.
Work Shift
Scheduled periods of work for employees, often rotating among mornings, afternoons, and nights, to ensure continuous operation in industries such as healthcare, manufacturing, and service.
Service Quality
Refers to the evaluation of how well a delivered service matches the expectations of the customer.
Determinants
Factors or variables that decisively affect the nature or outcome of something.
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