Students Arrive Randomly at the Help Desk of the Computer

question 13

Multiple Choice

Students arrive randomly at the help desk of the computer lab. There is only one service agent, and the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the utilization factor?

• A) 20%
• B) 30%
• C) 40%
• D) 50%
• E) 60%

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Definitions:

Single Heads

Refers to single individuals who are the sole heads of their households, typically taking full responsibility for family matters.

Underutilization

The failure to use resources, capabilities, or technologies to their full potential, often leading to inefficiencies or missed opportunities.

Psychological Care

Assistance and support provided to improve an individual's mental health and wellbeing, addressing psychological distress and disorders.

Rites of Passage

Ceremonies or rituals that mark important transitions or stages in a person's life, such as birth, puberty, marriage, and death.