In Mass Service and Service Factory Quadrants of the Service

question 72

Multiple Choice

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except

• A) automation
• B) standardization
• C) tight quality control
• D) removing some services
• E) customization

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Definitions:

Priority Claim

A claim that is given preference or superior right in the payment of debts, often in bankruptcy proceedings.

Writ of Execution

A court order granted to enforce the judgment of the court, allowing for the seizure of property or assets.

Judgment

encompasses the final decision or order issued by a court regarding the legal matters before it, determining the rights and obligations of the parties involved.

Alimony

A financial support paid by one ex-spouse to the other after a divorce or legal separation.