Which of the Following Is True Regarding Opportunities to Improve

question 117

Multiple Choice

Which of the following is true regarding opportunities to improve service processes?

• A) Automation can do little to improve service processes, because services are so personal.
• B) Layout is of little consequence, since services seldom use an assembly line.
• C) If a workforce is strongly committed it need not be cross-trained.
• D) If a workforce is strongly committed it need not be flexible.
• E) None of the above are true.

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Definitions:

Certified EHR Technology

Electronic Health Records technology that meets specific standards set by the Department of Health and Human Services for managing health information securely and efficiently.

Sort

To arrange or categorize items based on specific criteria or characteristics.

Correction Fluid

A white fluid applied to paper to cover errors in text.

HITECH

The Health Information Technology for Economic and Clinical Health Act, a U.S. legislation enacted to promote and expand the adoption of health information technology, particularly the use of Electronic Health Records (EHRs).