A Successful Quality Strategy Features All of the Following Steps

question 69

Multiple Choice

A successful quality strategy features all of the following steps except

• A) an organization environment that fosters quality.
• B) understanding the principles of quality.
• C) engaging employees in the necessary activities for quality implementation.
• D) finding the lowest cost supplier.
• E) empowering employees.

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Definitions:

Verbal Behaviors

Refers to the ways in which individuals use language and speech to communicate with each other, encompassing a variety of styles and techniques.

Expressing Feelings

The communication of one's emotional states to others through words, actions, or artistic expression.

Nonverbal Messages

Information conveyed without words, using gestures, body language, facial expressions, and other visual cues.