Total Quality Management Emphasizes

question 62

Multiple Choice

Total quality management emphasizes:

• A) the responsibility of the quality control staff to identify and solve all quality-related problems.
• B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
• C) a system where strong managers are the only decision makers.
• D) a process where mostly statisticians get involved.
• E) ISO 14000 certification.

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Definitions:

Monitoring

The continuous observation or measurement of variables to assess changes over time.

Health Records

Are detailed documents containing all healthcare information about an individual, including medical history, treatments, and current condition.

Discharge Summary

A comprehensive document detailing a patient's hospital stay and treatment, intended to aid in post-hospital care and recovery.

Kardex Form

A record-keeping system used in healthcare settings to provide easy access to important patient information, including medication schedules and medical history.