Controlling the Cost of Labour in Services Involves Quick Response

question 65

True/False

Controlling the cost of labour in services involves quick response to consumer demand, on-call labour for unexpected demand, flexibility of labour for reallocation, and flexibility of hours or rate of output of individual workers.

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Definitions:

Credibility

The quality of being trusted and believed in, often based on a history of honesty, reliability, and competence.

Position Power

The authority or influence derived from one's role or position within an organization.

Influence Tactics

Strategies or actions by individuals to affect the behaviors, attitudes, or perceptions of others within an organizational context.

Leaders' Personality Traits

The distinctive qualities or characteristics, such as charisma and integrity, that define a person's ability to lead effectively.