In 2000, Amtrak, the Intercity Passenger Train Service in the U.S

question 30

Essay

In 2000, Amtrak, the intercity passenger train service in the U.S., discontinued its customer satisfaction guarantee program (a full price refund if the rail trip was not to the customer's satisfaction). Instead of 1 passenger in 1,000 claiming the guarantee, the rate was 4 in 1,000; many claims were due to delays caused by weather or due to congested tracks used by other freight rail companies. Critically assess the pros and cons of Amtrak's guarantee program.

---

Definitions:

Union Workers

Employees who are members of a union, an organization that represents their interests, particularly in negotiations with employers over wages, benefits, and working conditions.

Structural Changes

Fundamental transformations in an economy, organization, or system's composition, often involving shifts in industries, technologies, or patterns of economic activity.

Union Density

The percentage of workers in a sector or country who are members of a labor union.

Labor Market Conditions

The dynamics and characteristics of the labor market, including employment rates, labor demand and supply, wage levels, and the skills required for jobs, affecting both workers and employers.