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In "Change Competency: Shoes for Crews Reduces Risk and Uncertainty," how did the company reduce their customers' risk and uncertainty regarding the company's shoes?
Passive Listening Techniques
Approaches to listening where the listener does not actively engage or provide feedback to the speaker.
Logical Groups
Categories or sets organized based on common characteristics or principles, facilitating understanding or analysis.
Paraphrase
The act of rewording or rephrasing text or speech to clarify meaning or provide variation, while retaining the original message.
Nonverbal Cues
Communication signals that do not involve words, such as body language, facial expressions, and gestures.
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