Devin Isn't Sure If His Manager Wants Him to Close

question 50

Multiple Choice

Devin isn't sure if his manager wants him to close an account when the customer is delinquent or call the customer and try to work out the imbalance. He feels frustrated that his boss doesn't give him clear guidance. What is Devin experiencing?

• A) role ambiguity
• B) perceived differentiation
• C) task interdependency
• D) role reversal

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Definitions:

Percentage Change

A mathematical calculation that shows how much a quantity has increased or decreased as a percentage of its previous value.

Net Operating Income

The profit generated from normal business operations, excluding expenses from interest and taxes.

Contribution Margin Ratio

The proportion of sales revenue that exceeds variable costs, indicating how much contributes to covering fixed costs and generating profit.

Target Profit

The amount of net income a company aims to achieve for a specific period as part of its financial and operational planning.