The Degree to Which Members of a Team Perceive the Group

question 44

Multiple Choice

The degree to which members of a team perceive the group as being competent and able to accomplish work-related tasks is referred to as

• A) autonomy.
• B) impact.
• C) meaningfulness.
• D) potency.

---

Definitions:

Instrumental Support

Practical assistance or resources provided to individuals to help them fulfill their tasks or achieve their goals.

Service Gaps Model

A framework used to identify and analyze the gap between customer expectations and the actual services delivered, aiming to improve service quality.

Potential Gaps

Possible disparities or differences that could emerge between expectations and actual outcomes in various contexts, such as service delivery, product performance, or communication.

Service Quality

The evaluation of the alignment between a customer's expectations and the quality of service provided.