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When are informal rewards most effective?
Average Service Time
The mean time it takes to serve a customer or complete a process, a critical metric in evaluating the performance of a service system.
Time Between Service
The period or interval between successive services rendered to customers or maintenance of equipment.
Service Factor
A multiplier used in operational and manufacturing settings to account for potential variability in demand or system overload capacity.
M/M/S
A model used in queueing theory representing a system with multiple servers where arrivals and service times are Poisson distributed and exponentially distributed, respectively.
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