A Customer Confronts a Sales Manager About a Faulty Product

question 49

Multiple Choice

A customer confronts a sales manager about a faulty product his organization sold to her. The sales manager tells her to file a complaint formally. She learns that she has to fill a complaint form which will be reviewed by the frontline staff and then passed on to the necessary authorities and that the whole procedure will take about 20-30 business days. In this scenario the company is using the technique of addressing conflicts.

• A) distributive bargaining
• B) administrative orbiting
• C) due process nonaction
• D) confrontation

Understand gender roles and their socialization process.

Understand the range and character of remedies available to sellers upon buyers' default under the U.C.C.

Grasp the parties' rights to influence available remedies in case of breach.

Identify specific remedies not available to sellers.

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Definitions:

Developing Countries

Nations with lower levels of industrialization, lower standards of living, and often lower Human Development Index (HDI) scores than developed countries.

Primitive Farming

Basic agricultural practices involving simple techniques and tools, typically used in subsistence farming to meet the farmers' immediate needs.

HIV/AIDS

Human Immunodeficiency Virus (HIV) is a virus that attacks the immune system, and Acquired Immunodeficiency Syndrome (AIDS) is the most advanced stage of HIV infection, characterized by the occurrence of any of more than 20 opportunistic infections or HIV-related cancers.

Sub-Saharan African Countries

Nations located in the region of Africa that lies south of the Sahara Desert, often characterizing a geographic and socio-economic grouping.