Jim Is a Salesperson Who Focuses on Nonverbal Cues When

question 93

Multiple Choice

Jim is a salesperson who focuses on nonverbal cues when working with a client. Jim will be more successful if he:

• A) appears eager when the client appears eager.
• B) appears subdued when the client is more eager.
• C) appears to have higher self-esteem than his client.
• D) presents only the positive consequences of purchasing his product.

---

Definitions:

Electronic Communication

The transfer of information using electronic mediums such as email, instant messaging, social media platforms, or text messaging.

Oral Interaction

Communication that involves speaking and listening, as opposed to written or non-verbal exchanges.

"I" Statement

"I" Statement is a communication technique used to express one's feelings or thoughts in a non-confrontational manner by focusing on personal perception.

Information Overload

The phenomenon of being overwhelmed by a large volume of information, making it difficult to make decisions or extract relevance.