When JetBlue Flight Attendant Steven Slater Ranted and Exited the Airplane

question 89

Multiple Choice

When JetBlue flight attendant Steven Slater ranted and exited the airplane and Serena Williams, playing for the U.S.Open, lambasted a referee causing her to lose the match, they were reflecting:

• A)emotional contagion
• B)OCB
• C)amygdala highjack
• D)surface acting emotional labor

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Definitions:

Probability

The measure of the likelihood that an event will occur, quantified between 0 and 1.

Next Year

A reference to the year immediately following the current year.

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