Which of the Following Statements About Quality Is True

question 63

Multiple Choice

Which of the following statements about quality is true?

• A) Quality can always be optimized.
• B) Quality improvement enhances the probability of organizational success.
• C) Quality improvement leads to the stagnation of customer needs and expectations.
• D) Quality improvement decreases customer responsiveness and resource effectiveness.

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Definitions:

Relationship Goals

Objectives or outcomes that individuals or partners aim to achieve in their personal relationships.

Perceptual Problem

Involves issues or challenges in the way individuals perceive or interpret information, environments, or situations.

Perceived Pressures

The sense of urgency or demand that an individual feels from external sources or internally, impacting decision-making or behavior.

Distributive Negotiation

A negotiation strategy in which parties view the resources as fixed and aim to maximize their own share.