Which of the Following Statements About Total Quality Is True

question 26

Multiple Choice

Which of the following statements about total quality is true?

• A) Total quality has direct effects on the behavior of employees at all levels in the organization.
• B) Chief executives can advance total quality by engaging in a totalitarian approach to management.
• C) Quality efforts should always be focused on cost cutting.
• D) Quality is unrelated to competitive success.

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Definitions:

Executive Branch

The branch of government responsible for implementing and enforcing laws, headed by the president and including the cabinet and other officials.

Cabinet Department

A major administrative unit in the executive branch of the federal government, headed by a secretary who is a member of the president's cabinet.

Civil Service System

A structure in government employment where workers are selected based on merit rather than political affiliation, promoting professionalism and efficiency.

Merit

The quality of being particularly good or worthy, especially so as to deserve praise or reward.