In Making a Public Apology, the Strategy in Which Companies

question 32

Multiple Choice

In making a public apology, the strategy in which companies attempt to distance themselves from the source of the wrongdoing, sometimes by scapegoating or maintaining that the source of the problem was peripheral to the mainstream operations of the company is known as:

• A) Persuasive accounts
• B) Statement of regret
• C) Dissociation
• D) Selective verbal manipulation

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Definitions:

Whiteness

A societal construct referring to the social, economic, and political advantages that come with being identified as white in many societies, often at the expense of non-white individuals.

Post-colonial Theory

An intellectual discourse that analyses, explains, and responds to the cultural legacy of colonialism and imperialism.

Colonialism

The effects of imperialism, including concrete and ideological effects, within colonized territories.

Imperialism

The conquest of land, resources, and people’s labour; the ideas, practices, and attitudes of colonizers.