A System of Values and Beliefs in an Organization That

question 18

Multiple Choice

A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is the principal concern of the business, is called:

• A) Organizational culture
• B) Organization sub-culture
• C) Service culture
• D) Moment of truth

Understand the role of public opinion and social consensus in ethical decision-making.

Identify the influence of external standards and pressures on organizational ethics.

Understand the importance and methods of conducting performance reviews by managers.

Comprehend the concept of sustainable development and its significance for future generations.

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Definitions:

Government Regulations

Laws and rules established by governments to regulate activities within specific sectors, ensuring compliance and safeguarding public interests.

Social Media

Online platforms that enable users to create and share content or to participate in social networking.

Social Care

Customer service provided through social media platforms, where businesses address customer concerns, answer questions, and offer support.

Hospitals

Medical institutions dedicated to diagnosing, treating, and often rehabilitating patients with various health conditions.