Which Statement About Guest Comment Cards Is False

question 34

Multiple Choice

Which statement about guest comment cards is false?

• A) If they are left in hotel rooms for customers to fill out, they reflect the opinions of the customers as a whole.
• B) They can be useful in spotting trouble areas.
• C) Often less than 50% of the hotel guests will fill them out.
• D) If the process is not well thought out, employees may selectively distribute the cards to guests they feel will have a positive response.

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Definitions:

Standard Cost

A predicated cost for a product or service, under normal conditions, used for budgeting and performance evaluations.

Materials Price Variance

The variance between the real expense of direct materials utilized in manufacturing and the projected standard expense for those materials.

Direct Materials Purchased

Raw materials bought that are directly used in the manufacturing of products.

Variable Manuf. Overhead

Costs that vary with the level of production, such as indirect materials and utilities used in manufacturing.