Which of the Following Is NOT Part of the Service

question 31

Multiple Choice

Which of the following is NOT part of the service profit chain?

• A) Internal service quality
• B) External service quality
• C) Satisfied and productive service employees
• D) Satisfied and loyal customers

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.