It Is Better to Tell the Customer ________ the Anticipated

question 4

Multiple Choice

It is better to tell the customer ________ the anticipated wait time.

• A) More than
• B) Less than
• C) Exactly
• D) None of the above

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Definitions:

Organizational Citizenship Behaviour

Voluntary actions exhibited by employees that contribute to the organization's well-being beyond their obligatory tasks.

Middle Manager

Middle managers are individuals who occupy a management level positioned between the first-line managers and the upper management, responsible for implementing organizational policies and strategies, overseeing departments, and mediating between leadership and operational staff.

Decision Quality

The effectiveness and outcomes of decisions, often measured in terms of their practicality, accuracy, and relevance.

Expert

A person who has a comprehensive and authoritative knowledge of or skill in a particular area, gained through extensive experience or study.