A System of Values and Beliefs in an Organization That

question 21

Multiple Choice

A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is the principal concern of the business is called ________.

• A) Mission statement or vision statement
• B) Credo or Motto
• C) Mission and credo
• D) Service culture

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Definitions:

Sophistication and Robustness

Describes the level of complexity and resilience of a system, process, or product in responding to challenges and achieving objectives.

Supply Chain Analytics

The use of data analysis tools and methodologies to analyze, model, and improve end-to-end supply chain processes and performance.

Seven Principles

Foundational guidelines or essential truths that govern or influence the operation or management of a system, process, or methodology.