Instead of Simply Being Defined as "Freedom from Defects," QUALITY

question 19

Multiple Choice

Instead of simply being defined as "freedom from defects," QUALITY should be defined:

• A) In terms of total sales
• B) In terms of employee satisfaction
• C) In terms of product specifications
• D) In terms of customer satisfaction

---

Definitions:

Accepted

Accepted in legal and commercial contexts refers to the express or implied agreement to the terms of an offer, thereby creating a binding contract.

Instantaneous Forms

Documents or agreements that become effective immediately upon execution or fulfillment of certain conditions.

Mirror Image Rule

A principle in contract law that requires the acceptance of a contract offer to be identical to the offer for a legally binding agreement to be formed.

Material Difference

A substantial and significant variation or discrepancy that affects the value or function of an item or agreement.