All of the Following Are Examples of Effort-Oriented Measures for Evaluating

question 57

Multiple Choice

All of the following are examples of effort-oriented measures for evaluating salespeople, except

• A) number of complaints handled.
• B) number of lost accounts.
• C) number of inquiries followed up.
• D) uncontrollable lost job time.

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Definitions:

Present Value

The contemporary value of money expected to be received in the future or a flow of cash, discounted by a certain rate of return.

IRR

The Internal Rate of Return (IRR) is a financial metric used to estimate the profitability of potential investments by calculating the interest rate at which the net present value of costs (cash outflows) of the investments equals the net present value of the benefits (cash inflows).

Internal Rate of Return

The specific interest rate at which the sum of all cash flows from a project equals a net present value of zero.

Net Present Value

An assessment that measures the current value of a dollar against its future value, considering the effects of inflation and returns.