Which of the Following Best Fits the Definition of Total-Quality

question 15

Multiple Choice

Which of the following best fits the definition of total-quality management?

• A) It is a method used to minimize manufacturing costs through large-volume production units and thus lower distribution costs.
• B) It encompasses high quality adherence only for consumer goods that generally require broadcast promotion and long channels of distribution.
• C) It is the degree of excellence or superiority that an organization's product possesses.
• D) It is a commitment to satisfy customers by continuously improving every business process involved in delivering products or services.

---

Definitions:

Management Challenge

A situation that tests the skills, knowledge, and abilities of those in leadership positions to handle complex organizational issues.

Information Competency

The ability to find, evaluate, use, and communicate information in various formats effectively.

Intellectual Capital

The intangible value of a company's employee knowledge, business training, and any proprietary information that contributes to the company's competitive advantage.

Knowledge Management

The method of generating, distributing, utilizing, and controlling an organization's knowledge and information to improve its efficiency and competitive edge.