According to Research, All of the Following Are Some Common

question 91

Multiple Choice

According to research, all of the following are some common aspects in the market leaders' CSMs except

• A) top management and the marketing function championed the programs.
• B) measurement involved only quantitative research methods.
• C) evaluations included both the company's and competitors' satisfaction performance.
• D) research was performed on a continual basis.

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Definitions:

Congruence

The state or quality of being in agreement or harmony.

Suggestion Systems

Programs designed to enhance upward communication by soliciting ideas for improved work operations from employees.

Upward Communication

The process by which information or feedback is communicated from lower levels of an organization to its higher levels, often involving feedback or reports from employees to management.

Downward Communication

The flow of information from higher levels of management to subordinate levels within an organization.