To Be Successful, Programs Developed by the Management to Stimulate

question 90

Multiple Choice

To be successful, programs developed by the management to stimulate employee commitment to customer service must _____ to improve service quality.

• A) be designed by outside consultants to remove internal biases
• B) have rigid preset limits on what an employee can do for a customer
• C) train employees to initiate eye contact with customers, to smile, and to have a pleasant tone of voice
• D) be significantly different from the competition in order to be financially worthwhile

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Definitions:

Without Permission

Acting without permission means undertaking actions or accessing property without the consent or authorization of the owner or legal authority.

Tort Against Property

A civil wrong that causes harm to someone's property, including acts of trespass, vandalism, or theft.

Trespass

An unlawful act of entering or encroaching upon someone else's property without permission, which can lead to legal action.

Trespass To Land

A legal concept referring to the unauthorized entry onto someone else's property, which can lead to civil liability.