What Is Meant by "Significant Modeling by Managers

question 73

Multiple Choice

What is meant by "significant modeling by managers?"

• A) Emphasize on teaching employees to have a good attitude.
• B) Managers demonstrating the behavior that they intend to reward employees for performing.
• C) Clearly defining the skills the service person must bring to the job.
• D) Conveying a clear, concrete message that explains the service strategy that frontline people can begin to act on.

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Definitions:

Hierarchy

A structure where persons or teams are ordered hierarchically, with each level holding different ranks in terms of authority or prestige.

Responsibilities

Duties or obligations that an individual, group, or organization is expected or required to undertake.

High-performance Work Systems

Organizational approaches designed to enhance employee effectiveness by integrating various human resource practices, including training, development, and motivation.

Human Resource Practices

The strategies, policies, and procedures implemented by an organization to manage its employees effectively.