What Is Most Likely Wrong with the Following Mission Statement

question 15

Multiple Choice

What is most likely wrong with the following mission statement for a store that sells lighting fixtures: "Our mission is to make sure every customer who buys a lighting fixture at our store is 100 percent satisfied with his or her purchase?"

• A) The mission statement is not specific.
• B) The mission statement is not well framed.
• C) The mission statement cannot fulfill the organizational productivity.
• D) The mission is not achievable or realistic.

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Definitions:

Validity

The extent to which a test, tool, or study accurately measures what it intends to measure.

WAIS

Stands for Wechsler Adult Intelligence Scale, which is a test designed to measure cognitive ability in adults and older adolescents.

Reliability

The degree to which an assessment tool produces stable and consistent results over time or across different observers.

Factor Analysis

A statistical technique applied to explain the variation among observed, correlated variables through a smaller set of unseen variables known as factors.