Which of the Following Is True for Customer Satisfaction

question 131

Multiple Choice

Which of the following is true for customer satisfaction?

• A) Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences.
• B) Consumers often form more favorable perceptions of a product with a brand that is new.
• C) The ultimate goal of a customer-centered firm is to create high customer satisfaction.
• D) Only increased customer satisfaction can help a company increase its profits.
• E) Greater customer satisfaction has also been linked to higher returns and lower risk in the stock market.

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Definitions:

Media

encompasses various platforms of communication, including television, radio, newspapers, and the internet, used to disseminate information to a large audience.

Agency

The ability of people or collectives to operate autonomously and make decisions freely.

Internet

A global network of computers that provides a vast range of communication and information-sharing services.

Media Content

The text, images, sound, or video that is produced and delivered through media channels to an audience.