Which of the Following Is the First Step in the Process

question 116

Multiple Choice

Which of the following is the first step in the process of personal selling?

• A) prospecting and qualifying
• B) sales preapproach
• C) sales presentation
• D) unearthing objections
• E) demonstrating advantages

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Definitions:

Customer Retention Programs

Strategies and practices designed to keep customers engaged and continuing to purchase from a business over time.

Lifetime Value

The total net profit attributed to a customer over the entirety of their relationship with a company.

Transaction-by-Transaction Basis

Evaluating or managing each transaction individually rather than considering overall performance over time.

Quick Response System

A supply chain management approach designed to speed up inventory replenishment and enhance efficiency.