When Another Customer Complains About the Hair Salon Where Georgeanna

question 103

Multiple Choice

When another customer complains about the hair salon where Georgeanna is a loyal customer, she defends it because she feels responsible for the continued success of the hair salon. This behavior suggests she has reached the ________ rung of the loyalty ladder.

• A) word of mouth/buzz
• B) repeat purchase
• C) satisfaction
• D) evangelism
• E) ownership

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Definitions:

REM Sleep

Rapid Eye Movement sleep, a sleep stage characterized by eye movement, low muscle tone, and vivid dreams.

Stage 2 Sleep

A period of sleep characterized by the presence of sleep spindles and K-complexes, signifying a deeper sleep than Stage 1.

REM Sleep

A stage of sleep characterized by rapid eye movements and is associated with vivid dreaming.

Older Adults

Individuals who are in the later stage of life, often defined as 65 years of age and older, experiencing various physiological, cognitive, and social changes.