Often, a Service Problem Arises from a Customer's Lack of Understanding

question 58

Multiple Choice

Often, a service problem arises from a customer's lack of understanding or ineptitude. Which of the following can help to minimize customer failures?

• A) giving customers exclusive primary service packages
• B) redesigning processes to simplify service encounters
• C) using differential pricing and shared services
• D) minimizing service intangibility
• E) working with more customers at the same time

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Definitions:

Provide Services

The act of offering or supplying professional, technical, or other assistance to customers or clients.

Formal

Characterized by strict adherence to established rules, protocols, or styles, often within professional or ceremonial contexts.

Document

A written, printed, or electronic record that provides information or evidence or serves as an official record.

Analyzes Findings

The process of examining data or results methodically to draw conclusions or make decisions.