Based on the Service-Quality Model, Researchers Have Identified Five Determinants

question 42

Essay

Based on the service-quality model, researchers have identified five determinants of service quality. List and briefly explain each.

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Definitions:

Depth Interview

A qualitative research technique that involves conducting intensive individual interviews with a small number of respondents to explore their perspectives on a particular idea, program, or situation.

Mail Survey

A research method in which questionnaires are sent through the postal service to potential respondents, who are asked to complete and return them.

Questionnaire Data

Information collected from a series of questions asked to respondents, used for research purposes to gather data on opinions, behaviors, or characteristics.

Youth Culture

The ways in which young people conduct their lives, including their values, customs, and behaviors, often distinguishing them from other generational groups.