Often, a Service Problem Arises from a Customer's Lack of Understanding

question 58

Multiple Choice

Often, a service problem arises from a customer's lack of understanding or ineptitude. Which of the following can help to minimize customer failures?

• A) giving customers exclusive primary service packages
• B) redesigning processes to simplify service encounters
• C) using differential pricing and shared services
• D) minimizing service intangibility
• E) working with more customers at the same time

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Definitions:

Trivial Incidents

Events or occurrences that are of little importance, insignificant in scale or consequence.

Rene Descartes

A 17th-century French philosopher, mathematician, and scientist who is often referred to as the father of modern philosophy.

Authority Structure

The framework within which power and control are distributed and exercised within an organization or society.

Philosophical Method

The approach or techniques used in the study of philosophy to analyze concepts, arguments, and problems.