In Which of the Following Does a Customer Respond to the Technical

question 69

Multiple Choice

In which of the following does a customer respond to the technical quality of a service?

• A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks.
• B) Kathy tries out a new restaurant every week because she likes to experience the variety.
• C) Bill has gone to the same chiropractor for the past fifteen years because he is friendly and takes the time to listen to Bill.
• D) Ray avoids going to the bank as far as possible because the manager is rude and unhelpful.
• E) Alex has no interest in theater, but goes often because her best friend loves plays.

Understand the impact of social influence on conformity and obedience.

Recognize the role of group dynamics and social pressure in shaping individual decisions.

Identify factors that increase or decrease conformity, including the presence of dissenting opinions within a group.

Analyze the ethical implications related to obedience to authority in experimental settings.

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Definitions:

Default Approach

The standard or automatic method of proceeding in a situation, often used when no specific alternative has been chosen.

Project Managers

Professionals responsible for planning, executing, and closing projects, ensuring goals are met within constraints.

Negotiations

The process of discussing and arriving at a mutual agreement between parties with differing needs, desires, or opinions.

Principles

Fundamental truths or propositions that serve as the foundation for a system of belief, behavior, or reasoning.