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The Most Important Determinant of Service Quality Is ________ Which

question 84

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The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately.


Definitions:

Wealth

The abundance of valuable resources or material possessions, or the control of such assets.

Prestige

The respect and admiration that an individual, role, or occupation holds in society, often based on perceived success or expertise.

Functionalist

A perspective in sociology that views society as a complex system whose parts work together to promote solidarity and stability.

Davis-Moore Thesis

A social stratification theory that asserts that societal inequality and stratification are beneficial for optimizing a society's efficiency and functionality.

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