Josh Gets His Bike Serviced at Dean's Garage Even Though

question 83

Multiple Choice

Josh gets his bike serviced at Dean's Garage even though there's another garage much closer to home. He prefers Dean's because the work is usually done quickly and the staff try to solve the issues with the bike as soon as possible. Dean's Garage excels at which of the following five determinants of service quality?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Income Tax Expense

The total amount of income tax a company is obligated to pay to government authorities, based on its taxable income.

Accrued Warranty Expense

The estimated cost of repair, replacement, or restitution that a company expects to incur under its product warranties, recognized before the actual expenses occur.

Tax Deductible

Expenses that can be subtracted from gross income to reduce taxable income.

Income Tax Rate

The percentage at which an individual or corporation is taxed on their income, varying depending on income levels and jurisdictions.