Josh Gets His Bike Serviced at Dean's Garage Even Though

question 83

Multiple Choice

Josh gets his bike serviced at Dean's Garage even though there's another garage much closer to home. He prefers Dean's because the work is usually done quickly and the staff try to solve the issues with the bike as soon as possible. Dean's Garage excels at which of the following five determinants of service quality?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Way of Life

The manner in which people live, encompassing their habits, attitudes, moral standards, and cultural practices.

Pueblos

refers to both the indigenous people from the Southwestern United States known for their unique adobe dwellings and to the towns established by these people.

Christianity

A monotheistic religion based on the life and teachings of Jesus Christ, its central figure.

New Netherland

A 17th-century colonial province of the Dutch Republic that encompassed parts of modern Northeastern United States, including New York, New Jersey, and Delaware.