According to the Dynamic Process Model, Two Different Types of Expectations

question 72

Multiple Choice

According to the dynamic process model, two different types of expectations have opposite effects on perceptions of service quality. One of these is that ________ overall service quality.

• A) increasing customer expectations of what the firm will deliver improve the perceptions of
• B) increasing customer expectations of what the firm will deliver decrease the perceptions of
• C) decreasing customer expectations of what the firm should deliver decrease the perceptions of
• D) decreasing customer expectations of what the firm will deliver improve the perceptions of
• E) increasing customer expectations of what the firm should deliver improve the perceptions of

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Definitions:

Dense Irregular Collagenous Connective Tissue

A type of connective tissue with densely packed collagen fibers arranged in an irregular pattern, providing strength and flexibility to structures like the dermis of the skin.

Avascular

Describes tissues or regions in the body that lack blood vessels, and therefore have no direct blood supply.

Epithelial Tissue

A type of tissue that lines the surfaces of the body, including skin, organs, and cavities, functioning as a protective barrier.

Specialized Junctions

Unique cellular structures where neighboring cells connect and communicate, including synapses and gap junctions.