When Johnson Controls Reached Beyond Its Climate Control Equipment and Components

question 63

Multiple Choice

When Johnson Controls reached beyond its climate control equipment and components business to manage integrated facilities by offering products and services that optimize energy use, it was said to be providing ________.

• A) facilitating services
• B) a primary service package
• C) value-augmenting services
• D) service contracts
• E) service warranties

---

Definitions:

Legal Compliance

Adherence to laws, regulations, standards, and ethical practices applicable to an organization's operations.

Return on Sales

A financial ratio that calculates the amount of profit generated as a percentage of total sales, indicating the efficiency of a company's operations.

Quality Service

The measure of how well a delivered service matches customer expectations, often characterized by efficiency, reliability, and customer satisfaction.

HR Activities

Actions carried out by the Human Resources department, including recruiting, training, and managing employee relations.