Which of the Following Types of Differentiation Relates to Companies

question 28

Multiple Choice

Which of the following types of differentiation relates to companies having better-trained personnel who provide superior customer service?

• A) channel differentiation
• B) services differentiation
• C) employee differentiation
• D) image differentiation
• E) product differentiation

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Definitions:

Occupational Licensing

The requirement to obtain certification to demonstrate competency in a profession before being allowed to legally perform certain jobs.

Unnecessary Requirements

Stipulations or conditions imposed in a context (like a job or product use) that are not essential for its primary function or purpose.

Excessive Requirements

Unreasonably high or unnecessary conditions or stipulations imposed, often making processes or achievements difficult to attain.

Unions

Organizations formed by workers from related sectors that work towards securing better pay, benefits, and working conditions for their members.