Which of the Following Is True for Customer Satisfaction

question 131

Multiple Choice

Which of the following is true for customer satisfaction?

• A) Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences.
• B) Consumers often form more favorable perceptions of a product with a brand that is new.
• C) The ultimate goal of a customer-centered firm is to create high customer satisfaction.
• D) Only increased customer satisfaction can help a company increase its profits.
• E) Greater customer satisfaction has also been linked to higher returns and lower risk in the stock market.

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Definitions:

Disaccharides

Carbohydrates composed of two monosaccharide molecules bonded together, such as sucrose and lactose, which are used by organisms as energy sources.

Polysaccharide

A carbohydrate molecule consisting of long chains of monosaccharide units bound together by glycosidic linkages.

Sugars

Carbohydrates that are sweet to taste, soluble in water, and used as a source of energy by living organisms.

Hundreds-Thousands

A numerical range indicating quantities or counts from 100 to 999, often used to describe approximate figures.