Rade and Talion Are Competitors in the Business of Manufacturing

question 110

Multiple Choice

Rade and Talion are competitors in the business of manufacturing wristwatches. While Rade promises to deliver design and quality to its customers, Talion promises to deliver durability and cost effectiveness. When both these companies deliver their respective promised qualities, they are delivering ________.

• A) performance quality
• B) customer support
• C) unique quality
• D) accuracy quality
• E) conformance quality

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Definitions:

Hostile Workplace

A work environment where harassment, discrimination, or inappropriate behavior occurs, making it difficult for employees to perform their duties.

Bullying

Repeated and targeted social, psychological, or physical harassment of an individual by another individual or group.

Affirmative Action Programs

Policies or practices designed to increase the representation of historically disadvantaged groups through measures such as recruitment and training.