A Customer Touch Point Is When the Customer Makes a Purchase

question 142

True/False

A customer touch point is when the customer makes a purchase.

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Definitions:

One-Time Events

Occurrences or activities that happen once and are not repeated, often unique or significant in nature.

Defined Time Period

A set duration, clearly specified, within which activities, processes, or events are to be initiated and completed.

Nodes

Points or intersections within a network where lines, paths, or edges meet or cross, often referring to a specific location in a network topology.

Sub-Activities

The smaller, component tasks or operations that form part of a larger activity or project.