The ________ Rates the Various Elements of the Service Bundle

question 141

Multiple Choice

The ________ rates the various elements of the service bundle and identifies required actions.

• A) company performance analysis
• B) voice of customer measurement
• C) customer factor measurement
• D) importance-performance analysis
• E) customer importance analysis

---

Definitions:

Relationship Management

The strategy of maintaining a positive relationship with customers and other stakeholders to promote loyalty and long-term engagement.

Ongoing

Continuing in progress, operation, or development without immediate termination.

Mutually Beneficial

A situation, agreement, or relationship that provides advantages or positive outcomes to all parties involved.

Outsourcing

Outsourcing is the practice of hiring third-party service providers to handle certain business functions or operations outside the company to save costs and focus on core competencies.