The ________ Determinant of Service Quality Refers to the Knowledge

question 125

Multiple Choice

The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.

• A) conscientious
• B) assurance
• C) empathy
• D) reliability
• E) responsiveness

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Definitions:

Mercantilism

Policy of Great Britain and other imperial powers of regulating the economies of colonies to benefit the mother country.

Royal Navy

The naval warfare service branch of the United Kingdom, known for its historic role in British colonialism and major global conflicts.

Fundamental Constitutions

Originally designed as the governing document of the Carolina Colony, outlining the structure of its government and the rights of its colonists.

Feudal Society

A societal structure in medieval Europe characterized by the hierarchy of lordship tied to land ownership, with lords offering protection in exchange for service.