Leo's Manager Has Asked Him and His Teammates to Demonstrate

question 107

Multiple Choice

Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn customers' names, and use names while interacting with them. Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________.

• A) assuring
• B) candid
• C) empathetic
• D) reliable
• E) responsive

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Definitions:

Sample Proportion

The fraction of items in a sample meeting a certain criterion, representing a subset of the population fraction with that characteristic.

Sample Mean

The average value of a sample set of numbers, calculated by adding up all the observations and dividing by the number of observations.

Standard Error

The standard deviation of the sampling distribution of a statistic, typically the mean, indicating the accuracy of the sample mean compared to the population mean.

Variance

A statistical measure that represents the dispersion or spread of a set of data points, calculated as the average of the squared differences from the mean.