The Manager of a Computer Service Center Knows That Quick

question 8

Essay

The manager of a computer service center knows that quick service is the top priority for customers. Accordingly, the employees are encouraged to solve customer difficulties fast, but there is no set time period for service delivery. Which gap could cause unsuccessful service delivery in this situation?

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Definitions:

Chronemics

The study of how time affects communication in different cultures, including perceptions of punctuality and time management.

Vocalics

The study of nonverbal cues conveyed by the voice, such as tone, pitch, and volume, in communication.

Haptics

The study and application of touch as a means of communication through technology or in human interaction.

Oculesics

The study of eye behavior, eye movements, and the role they play in communication.