Which of the Following Is the First Step in Customer

question 76

Multiple Choice

Which of the following is the first step in customer value analysis?

• A) Examine how customers in a specific segment rate the company's performance.
• B) Assess the company's and competitors' performances on the different customer values against their rated importance.
• C) Identify the major attributes and benefits that customers value.
• D) Monitor customer values over time.
• E) Assess the quantitative importance of the different attributes and benefits.

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Definitions:

Virtual Teams

Groups of individuals who work together from different geographical locations, connected by the Internet and other digital communication technologies.

Organizational Boundaries

The defined limits that distinguish the activities, responsibilities, and jurisdictions of an organization from those of other organizations or environments.

Virtual Teams

Teams of people who work together from different geographic locations and rely on communication technology such as email, video or voice conferencing services to collaborate.

Self-managed

A system where employees or teams operate autonomously, making decisions without direct supervision.